Política de reembolso

Happiness Guaranteed

We want you to be happy. Which means we stand by our products, no matter what. If you have a problem, we will solve it. Replace it. Refund it. Whatever it takes. Your happiness guaranteed.

Returns

99% of our returns are due because the color of the product may not match the exact color displayed online or the product was damaged in transit. While we try to display the products accurately, your smart phone and/or monitors may not display the color exactly as the real product so please keep that in mind when selecting the color set for your decor. Think complimentary or contrasting colors verses matching. 

We try to solve all problems within 30 days, which means you have 30 days after receiving your item to request a return other than a product failure. If it's beyond 30 days, then let's talk and see how we can solve it. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@freeformamerica.com. Please note that returns will need to be sent to the following address: 13000 S Tryon St. Ste F380, Charlotte, NC 28278. We can provide a Return Authorization number and a return shipping label (via email) for $6.90. The cost for the return label will be deducted from your refund.  

Items sent back to us without a Return Authorization are not eligible for a refund. 

You can always contact us for any return question at support@freeformamerica.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and tell us what you want. Once the return is accepted, we'll immediately send you the new item.

Refunds
We will notify you once we’ve received and inspected your return. We will then let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@freeformamerica.com.